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Introduction to Emotional Intelligence
An employee who reports being one of your subordinates has asked to talk with you about waste, poor management practices, and possible violations of both company policy and the law on the part of your subordinate. You have been in a present position in a year, but in that time you have had no indication of trouble about the subordinate in the question. Neither you nor your company has an open-door policy, so it expected that employees should take their concerns to their immediate supervisors before bringing the matter to the attention of anyone else. The employee who wishes to meet with you has not discussed the matter with his supervisor because of its delicate nature.
Your response to this situation has a lot to do with your future success in a business career, according to psychologist Robert Sternberg. The question is one of the series designed to help give an indication of your intelligence. However, it is not traditional intelligence that the question is designed to tap but rather intelligence of a specific kind.
Sternberg argues that career success requires a very different kind of intelligence from that required for academic success. Academic success is based on the knowledge of specific information gained from basic sources like reading and listening. Practical intelligence is learned mainly through observation of other behaviors. Other than practical intelligence, Sternberg explains that there are two other types of intelligence as well related to life success: analytical and creative. Some psychologists broaden the concept of intelligence even further beyond the intellectual realm to include emotions.
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